The rules, in plain English.

ChaiandCity is a community marketplace operated by Veklo.io, a Texas-based company. We provide the platform that connects buyers, sellers, and community members. We are not a party to any transaction that takes place between members.

• You must be at least 13 years old to use ChaiandCity.
• You must provide accurate information when creating your account.
• You may not create multiple accounts or share your account with others.
• You are responsible for all activity that occurs under your account.

When you post a listing, you confirm that you have the right to sell or offer the item or service, and that the description is accurate.

Prohibited listings include (but are not limited to): weapons and ammunition, controlled substances, stolen goods, counterfeit items, live animals, human trafficking, adult content, multi-level marketing schemes, and listings designed to defraud other members.

You retain ownership of content you post. By posting, you grant Veklo.io a non-exclusive, royalty-free license to display that content on the platform. We may remove any content that violates these terms without prior notice.

Veklo.io is not a party to any transaction between members. We do not inspect, warrant, or guarantee the quality, safety, legality, or accuracy of any listing or service offered on the platform.

Responsibility for the condition of goods, delivery of services, and fulfilment of any agreement rests entirely with the buyer and seller. If a transaction goes wrong, use our dispute process — but understand that Veklo.io's role is mediation, not financial remedy.

ChaiandCity allows members to offer home-prepared food (tiffins, baked goods, meals). Sellers are solely responsible for compliance with applicable local cottage food laws, food-handling regulations, and health codes. Veklo.io does not inspect food listings and makes no warranty about food safety. Buyers consume home-prepared food at their own risk.

Many transactions on ChaiandCity involve in-person meetups. We strongly recommend using designated Safety Points for exchanges. These are public locations we suggest but do not own, staff, or monitor.

The SOS check-in feature is a tool to notify your emergency contact if you do not confirm safety after a meeting. It is not a substitute for calling emergency services. If you are in immediate danger, call 911.

Veklo.io is not liable for harm that occurs during in-person meetings arranged through the platform.

You agree not to:

• Harass, threaten, or intimidate other members.
• Post false, misleading, or deceptive listings.
• Attempt to circumvent Sentinel content screening.
• Scrape, data-mine, or copy platform content without permission.
• Use the platform to send spam or unsolicited commercial messages.
• Share personally identifiable information about other members outside of the platform.
• Use automated tools (bots, scripts) to create listings or send messages.

Veklo.io may suspend or permanently terminate your account if you violate these terms, without prior notice in cases of serious violations (fraud, harassment, illegal content). You may delete your account at any time from your profile settings.

To the fullest extent permitted by law, Veklo.io is not liable for:

• Disputes between buyers and sellers over goods or services.
• The accuracy or condition of any listing.
• Harm arising from in-person meetings arranged through the platform.
• Loss of data, profits, or goodwill arising from use of the platform.
• Actions of third-party services (Firebase, Google, OpenStreetMap, etc.).

Our liability, where it does apply, is limited to the amount you have paid to Veklo.io in the 12 months preceding the claim.

If you have a dispute with another member, file a report at /report. We aim to respond within 24 hours. Disputes that involve criminal activity should be reported to local law enforcement in addition to filing a platform report.

These terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any legal action must be brought in a court of competent jurisdiction in Texas.

When we make material changes to these terms, we will notify members by email and post an update notice at the top of this page at least 14 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.